the care orchestration platform
Turning recommended care into completed care.
Arbiter is an agentic care orchestration platform that closes the last mile at population scale. It activates each member through personalized, multimodal outreach — AI video, SMS, voice, and portal — then returns the verified clinical record that proves the care happened, with licensed nurses in the loop.
Hypertension
Diabetes
Medicare
Med refill in 7 days
Sent text reminder
Care gap detected
Flagged for care team
Calling to schedule...
Start with the outcome you need most.
LAST MILE GAP CLOSURE
Turn last mile gaps into auditable closures.
Targeted outreach that converts identified gaps into auditable closures, with the clinical record returned.
Wellness visits & screenings
AWVs, mammograms, colorectal, A1c. Close the open HEDIS and Stars measures quality depends on.
Chronic condition management
Keep members with diabetes, hypertension, and other conditions adherent, so gaps close before avoidable escalations happen.
Transitions of care
Reach members after discharge to confirm follow-up, reconcile medications, and surface risk early.
ACCESS & ACTIVATION
Get patients through the right door.
Agentic scheduling and outreach that gets members through the right door.
Scheduling
Book high-value preventative and wellness appointments for disengaged members, without staff picking up the phone.
Enrollment
Find and enroll eligible members into plans and programs, lifting sign-up rates.
Member experience
Meet members on their preferred channel with on-brand interactions tailored to their language, barriers, and history.
“I may only be able to reach out to, let's say, 200 members a day. But in our book of business, maybe we have 500 members that went to the ER yesterday. We want to reach out to all 500.
Well, we can do that with Eleanor.”
Automated post-ED follow-up
Opt-in to weekly AI monitoring
HOW ARBITER WORKS
Get verified outcomes, without chasing them down.
Our agentic platform doesn't just execute tasks. It remembers, analyzes, and adapts. Every data point captured feeds back into the system, creating an endless loop of refinement that powers personalization and ultimately drives outcomes.
Trusted by leading health care organizations.
Blue Cross Blue Shield of Michigan, a 5.1M-member nonprofit Blues plan, deployed Eleanor for post-ED follow-up.
The results led the plan to expand Eleanor to post-discharge outreach across its Medicare Advantage population, reaching 3,700+ additional members.
- Transitions of care
+50%
Increase in post-ED reach rate
5K calls
Without added headcount
2-7% escalation
Interactions that required escalation to a nurse
38% opt-in
To ongoing weekly AI monitoring after discharge — a touchpoint that didn’t previously exist
At a New York City academic cancer center serving predominantly minority and economically disadvantaged patients, nearly 60% of scheduled colonoscopies were cancelled or missed — despite outreach from skilled human navigators.
Eleanor re-engaged 2,400 non-adherent patients, uncovered and documented their barriers to care, coordinated prep and reminders, and nearly doubled completion rates. Presented at the 2024 ASCO Annual Meeting.
- Scheduling
- Wellness visits & screenings
- Member experience
+36%
Increase in screening volume
52 hours
Freed per month across navigators
<3 of 800+
Patients who complained about Eleanor; acceptance is near-universal
2 languages
41% of engaged patients were Hispanic—outreach was conducted in native languages
“On a business level, we've increased volume, which in the hospital and ambulatory sites is great. On a community level, we've also screened so many more patients. Working with Eleanor, it's been great — potentially saving more lives. That's what we're doing every day.”
SEE HOW CARE COMPLETES
Recommended care turns into completed care through highly personalized outreach.
Hannah was due for a colonoscopy but delayed scheduling because she thought the procedure was unnecessary. See the steps our platform took to engage Hannah and complete her care.
Gap flagged and scored
Hannah goes about her day, unaware that she's overdue for care. Arbiter Record has flagged and scored her care gap, triggering an outbound campaign.
Arbiter Record cross-references:
- claims (no colorectal screening code in 10+ years)
- eligibility (active MA, age 58)
- clinical (no contraindications, recent PCP visit)
- SDOH signals (transportation OK, English-preferred)
WHY ARBITER COMPLETES CARE OTHERS CAN'T
No two patients are the same. Neither is the outreach we send.
Arbiter analyzes each patient's unique medical history and personal profile to optimize every interaction.
Our system dynamically switches between communication channels—meeting patients exactly where they are, to deliver care at scale.
Meet Eleanor, our voice of care.
She’s the AI agent that works across all modalities listed below.
This is a health update for Roberto Gonzalez, from Dr. Clive
Topics covered:
- Why managing blood pressure prevents serious complications
- Your health plan covers monitoring at $0 copay
- Dr. Clive shares actionable steps for your health
Multi-modal journeys close 38% more gaps than single-channel outreach.
0.0M
Patient interactions
0k
Patients reached in 2 weeks
0-4×
Average return on investment
Enterprise-grade security.
Our agentic AI stack passes your compliance, risk and information security teams’ toughest tests.
US-only data sovereignty
No training on your data
Fully auditable
Near-zero hallucination
Humans-in-the-loop
Internal CISO
We take the risk.You keep the upside.
Arbiter prices against realized impact — verified gap closures and measurable outcomes, not seat licenses or flat platform fees. Every closure is documented, so the value is auditable, not asserted.
Design your program with Arbiter.